Real-time support survey
Real-time results from our helpdesk support survey.
| Date | Rating | Comments |
| 2005-08-10 | Thanks | |
| 2005-08-05 | Thanks for your good service | |
| 2005-08-03 | lack of telephone support and iregularity of response time causes some frustration | |
| 2005-08-02 | Excellence in every aspect. | |
| 2005-07-28 | Thank you for the detailed information. | |
| 2005-07-22 | Lightning response as usual, potentially big problem resolved in about half an hour. Well done! | |
| 2005-07-16 | absolutely spanking great! Thanks very much :-) | |
| 2005-07-15 | Thank you | |
| 2005-07-12 | As usual Support does a fantastic job! | |
| 2005-07-10 | Apart form not having a call center (I much prefer teh human touch) I've been damned happy so far... Keep it up... | |
| 2005-07-04 | Once again, what can I say!! EXCELLENT!!!! | |
| 2005-07-03 | The response was very good and helpful. | |
| 2005-06-22 | Satisfied so far | |
| 2005-06-15 | Prompt and accurate support | |
| 2005-06-07 | I am highly delighted with the speed at which my mail was replied to, and for the courteous way in which my problem was dealt. I flew off the handle a bit because I panicked, but your staff were very courteous in their response and I would just like to say that I would certainly recommend Beamhost to anyone I knew who wanted a quality service. Yours sincerely Jan Berrington | |
| 2005-06-03 | So far so good. I admire your commitment in resolving issues. You are a customer focused comapany. Your hosting package is really valuable. Varnan Goodwin PS: I still require some issues sorted before I vote excellent. | |
| 2005-06-02 | Speedy, accurate & pleasant... | |
| 2005-05-22 | Excellent! | |
| 2005-05-12 | From my experience, beamhost is a quality company that can fully satisfy my hosting needs. I am very satisfied with all my support ticket responces from beamhost staff, along with the uptime of my site. Thankyou, Kevin Joy | |
| 2005-05-08 | I am using a new FTP program now that seems to have sorted the problem. Thanks for your help! Regards V Sewsarran | |
| 2005-05-05 | For now my issue has not been fully resolved, but I have been supplied with everything I possibly could have been by yourselves at this stage, I'm more than happy. My mobile phone provider is only fast if they are taking 50p per minute - their email support takes 5 DAYS! Keep up the good work :) | |
| 2005-05-02 | Thanks our mail MX record was transferred across sucessfully. | |
| 2005-04-25 | Very happy with your services. | |
| 2005-04-21 | Thank for for such a great service, it is really appreciated. | |
| 2005-04-15 | You have great support staff and they work in a very timely manner! Thanks so much we really appreciate it. | |
| 2005-04-12 | I've been very happy thus far with beamhost, and intend to continue to be happy for a while longer =P | |
| 2005-04-12 | Problem was resolved professionally and immediately... Excellent work!!! | |
| 2005-04-06 | Terrific service, every problem i have had (and thats a few not being computer literate) Have been quickly sorted out. Great work all. | |
| 2005-04-05 | Well chuffed with the service you offer. Keep up the good work | |
| 2005-04-03 | Very fast replie and polite friendly support. | |
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Our code of ethics promise
to ALL our customers
Transparent communication
Making it as easy as possible to contact our technical support team 24 hours a day, 7 days a week. Service and procedures are reviewed by survey on continuous basis. Customer Feedback »
Honesty and integrity
All information and claims presented to you are 100% accurate. All communication is timely and responsive in a professional manner and you are always treated with fairness and honesty.
Fierce protection of your personal information
Unlike some of our competitors who will happily sell your information to anyone for a price, we will never under any circumstance make it available to third parties, unless legally required to do so.
Reliability and performance
Our system monitoring and emergency response procedures are arguably the best in the industry. Professional uptime monitoring is provided independantly by Alertra™. Live System Status »
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