Customer service

What makes our support different?
Servers, data centres and bandwidth are not the key to hosting mission-critical Web sites and Web applications. At BeamHost, we believe hosting is a service, not just technology.

Too many companies view customer service as a "necessary evil." At BeamHost we view the service we provide our customers as a competitive advantage! That's why there are more people in our organisation dedicated to providing technical support than any other function.

[1] 24 hours a day state of the art trouble ticketing system
Absolutely the best trouble ticketing system ever created. Open a trouble ticket via an online, easy to use interface - then you are emailed your ticket number. Our techs view your ticket and fix or answer the problem, and then notify you when completed.

[2] Same day response guarantee
Is your current host taking days to return your tech support requests? We promise that, during working hours, no support ticket will take longer than four hours to receive a considered response - from a human. Guaranteed!

[3] Supervisor follow up on every single trouble ticket
Every single trouble ticket is followed up by a supervisor within 24 hours. If you open up a trouble ticket - not only will you be guaranteed a four hour response, but within 1 business day, a supervisor will contact you and ask you if everything was resolved to your satisfaction. If your problem was not handled to your satisfaction, the supervisor will take the problem from there and make sure everything gets handled to your complete satisfaction.

[4] Direct contact with our Customer Care Manager
If at any time you feel that your issue is not being dealt with effectively, you have direct contact information for our Customer Care Manager.

[5] Support surveys
Service and procedures are reviewed by survey on a continuous basis. To keep our service levels at an all time high standard we publish survey results. Click here for a live, real-time print out of the lastest results and responses.